Seats are limited and held for you by name, so cancellations work as follows. The date of a sitting is the date shown in your portal once your seat is confirmed.
If you cancel
- 7 or more days before the sitting: you get a full refund.
- Less than 7 days before the sitting: no refund, because we cannot offer the seat to someone else in time.
- If you don't turn up, or are refused entry or removed under our Terms, you do not get a refund.
- Seats are non-transferable, so you cannot send someone else in your place.
To cancel, email [contact email] from the address on your account and include your entry pass code from the portal.
If we cancel or change a sitting
- If we cancel a sitting, every confirmed guest gets a full refund.
- If we move a sitting to another date, you can keep your seat or ask for a full refund.
Payment problems
If you were charged but your seat does not show as Confirmed within an hour, or you were charged twice, write to us. We will confirm your seat or refund the extra payment in full.
How refunds are paid
Refunds go back to the original payment method through Razorpay, within 5–7 working days of approval. Your bank may take a few more days to show the money.